{ "updated": "Last updated: {{date}}", "contact": "Questions? Email support@gpuflow.app or open a ticket on the Support page.", "nav": { "terms": "Terms of Service", "privacy": "Privacy Policy", "refunds": "Refund Policy" }, "terms": { "title": "Terms of Service", "intro": "These terms are an agreement between you and GPU Flow LLC, a South Carolina limited liability company (\"GPUFlow\", \"we\", \"us\"). They apply when you use gpuflow.app, its API at gpuflow.app/v1 and the GPUFlow provider agent. By creating an account or using the service, you accept them.", "sections": [ { "heading": "1. What GPUFlow is", "paragraphs": [ "GPUFlow is a marketplace. Renters rent time on graphics cards (GPUs) that other people own, and use the AI models on those GPUs through an OpenAI-compatible API. Providers are the people who own those GPUs and list them for rent.", "GPUFlow runs the website, the accounts, the billing and the connection between renters and providers. We do not own the listed GPUs, and a provider is not our employee or agent." ] }, { "heading": "2. Your account", "paragraphs": [ "You must be at least 18 years old and able to enter a binding contract to use GPUFlow.", "Give us true information and keep your email address current. You are responsible for everything done with your account and your API keys. Keep your password and keys secret, and tell us right away if you think someone else has used them.", "One person or business may not use accounts to get around a suspension or a limit we set." ] }, { "heading": "3. Credits and payments for renters", "paragraphs": [ "You pay for rentals with credits. One credit is worth US$0.01. You buy credits by card through our payment processor, Stripe, in amounts from $10 to $500 at a time. We do not charge a fee for buying credits. Credits do not expire.", "When you start a rental, the price of the hours you book is held from your credits. Use is billed to the second, with a minimum charge of one minute. When the rental ends, you pay only for the time used and the rest of the hold returns to your credits.", "Credits can only be used on GPUFlow. They are not money, cannot be transferred to another account, and are refunded only as described in our Refund Policy.", "Prices are set by providers and shown in US dollars. Your bank may charge its own fees, for example for purchases in a foreign currency." ] }, { "heading": "4. Using a rental", "paragraphs": [ "A rental gives you an API key for one GPU for the time you booked. The AI models run on the provider's own computer, so your requests and the answers pass through that computer. Do not send passwords, card numbers or other information you would not share with a stranger.", "Rentals depend on computers owned by other people and on the internet. We do not promise that a GPU will be available, stay online, answer at a certain speed or give correct answers. If a provider's computer stops answering for 10 minutes, the rental ends and you pay only up to the moment it went offline.", "AI models can produce answers that are wrong, offensive or unsafe. You are responsible for checking the answers and for how you use them." ] }, { "heading": "5. Providers", "paragraphs": [ "To list a GPU, you must own the computer or have the owner's permission to rent it out, and you must describe it truthfully. You run the GPUFlow agent on that computer at your own risk and pay for its electricity, internet connection and wear.", "Renters pay your listed hourly price for the time they use. GPUFlow keeps 12% of each rental and credits the other 88% to you. Earnings are held for 7 days after a rental ends, or 14 days if your account is less than 30 days old, before you can cash them out.", "Cash-outs go to a bank account through a Stripe payout account, which only works in the countries Stripe and GPUFlow support. Stripe checks your identity. Each cash-out must be at least $25 and costs a flat $2.50 fee.", "If a renter disputes a card payment, we may take back earnings from that renter's rentals that are still on hold. If the dispute is settled in our favor, we return them.", "You must not record, read, keep or share renters' requests or answers, or change the answers your models give. You are responsible for your own taxes on what you earn." ] }, { "heading": "6. Acceptable use", "paragraphs": [ "You may not use GPUFlow to break the law or to harm others. This includes creating or sharing sexual content involving minors, content that infringes someone else's rights, malware, spam, fraud, harassment, or instructions for serious violence.", "You may not attack, probe or overload GPUFlow, a provider's computer or another user; try to reach anything on a provider's computer other than the AI models offered; resell or share API keys; or use stolen payment details.", "We may investigate suspected misuse and may remove content, end rentals, freeze credits or earnings connected to the misuse, suspend or close accounts, and report illegal activity to the authorities." ] }, { "heading": "7. Reviews and public content", "paragraphs": [ "Your username, profile, listings and reviews are public. Reviews must be honest and about the rental. We may hide reviews or content that break these terms.", "You keep the rights to what you post, and you give us permission to show it on GPUFlow and in our search results and marketing about the marketplace." ] }, { "heading": "8. Card disputes and suspensions", "paragraphs": [ "Please contact us before disputing a GPUFlow card payment with your bank. If you dispute a payment, the disputed amount is taken back from your credits and your account is suspended until the dispute is settled.", "We may suspend or close an account that breaks these terms, puts other users at risk, or is required to be closed by law. You may stop using GPUFlow at any time. Ask us by email to close your account." ] }, { "heading": "9. No warranty", "paragraphs": [ "GPUFlow is provided \"as is\" and \"as available\". To the extent the law allows, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement." ] }, { "heading": "10. Limit of liability", "paragraphs": [ "To the extent the law allows, GPUFlow will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or business. Our total liability for any claim about the service is limited to the greater of the amount you paid GPUFlow in the 12 months before the claim, or US$100.", "Some places do not allow these limits, so they may not apply to you in full." ] }, { "heading": "11. Indemnity", "paragraphs": [ "You agree to defend and compensate GPUFlow against claims, losses and costs that come from your use of the service in breach of these terms or the law." ] }, { "heading": "12. Law and courts", "paragraphs": [ "These terms are governed by the laws of the State of South Carolina, USA, without regard to its conflict-of-law rules. Any dispute will be decided by the state or federal courts located in South Carolina, and you and GPUFlow agree to their jurisdiction. If you are a consumer, you keep any rights the law of your country gives you that cannot be waived." ] }, { "heading": "13. Changes", "paragraphs": [ "We may change these terms. For important changes we will tell you by email or on the site before they apply. If you keep using GPUFlow after that, you accept the new terms.", "If a part of these terms cannot be enforced, the rest still applies." ] } ] }, "privacy": { "title": "Privacy Policy", "intro": "This policy explains what personal information GPU Flow LLC (\"GPUFlow\", \"we\") collects when you use gpuflow.app, why, and what you can do about it. GPUFlow is operated from the United States.", "sections": [ { "heading": "1. What we collect", "paragraphs": [ "Account: your username, email address, password (stored only as a secure hash) and, if you sign in with Google or GitHub, the identifier and email address they send us. If you add them: display name, bio and profile picture.", "Payments: Stripe handles card payments and payouts. We never see or store your full card number. We store the amounts, dates and status of your purchases, rentals, earnings and cash-outs. For payouts, Stripe collects your identity and bank details under its own privacy policy, and we store the Stripe account identifier and whether payouts are enabled.", "Rentals: which GPU you rented, when, for how long, what it cost, and how many tokens your requests used. We do not store the text of your requests or the answers.", "Providers' machines: the GPUFlow agent reports the machine's GPU model, memory, temperature, load and power use, the installed AI models, the operating system and its version, speed measurements and the machine's IP address.", "Support and reviews: the messages you send us, and the ratings, comments and replies you post.", "Technical data: when you visit, our servers and Cloudflare receive your IP address and browser details. We use your IP address for a short time to limit abuse of the sign-up and sign-in forms." ] }, { "heading": "2. Cookies and similar storage", "paragraphs": [ "We use a session cookie to keep you signed in, and cookies named lng and i18next to remember your language. Your browser also stores your light or dark theme and your last marketplace filters. We do not use advertising cookies.", "We measure visits with Rybbit, an analytics tool we host ourselves. It records the pages viewed, the referring site, the browser and device type and the approximate country. The sign-up and sign-in forms may use Cloudflare Turnstile to check that you are not a bot." ] }, { "heading": "3. How we use it", "paragraphs": [ "To run your account and the marketplace, to process payments, rentals, earnings and cash-outs, to send you the emails and notifications you need (for example, that your GPU was rented or a cash-out was sent), to answer support requests, to prevent fraud and abuse, to improve the service, and to meet our legal and tax obligations.", "If you are in the European Economic Area or the UK, we rely on these legal grounds: performing our contract with you, our legitimate interest in running a safe and working service, and compliance with the law." ] }, { "heading": "4. Who sees it", "paragraphs": [ "Other users see what is public: your username, profile, listings and reviews. A provider sees the username of a renter who rented their GPU, and the renter's requests and answers pass through the provider's computer while the rental runs.", "Service providers that work for us: Stripe (payments and payouts), Cloudflare (network, security and Turnstile) and our email provider. They may only use the data to provide their service to us.", "Authorities, when the law requires it, or when needed to protect users or GPUFlow from fraud or harm.", "A buyer or successor, if GPUFlow is sold or merged; this policy would continue to apply to your data.", "We do not sell your personal information and do not share it for advertising." ] }, { "heading": "5. How long we keep it", "paragraphs": [ "We keep your account data while your account is open. When you ask us to close it, we delete or anonymize your personal data, except records of payments, rentals and earnings, which we keep as long as tax and accounting law requires, and information we need to settle a dispute or prevent fraud." ] }, { "heading": "6. Your rights", "paragraphs": [ "You can see and change most of your information on your dashboard. You can also ask us for a copy of your data, to correct it, to delete it, or to stop or limit a use of it. Email support@gpuflow.app from the address on your account. We answer within 30 days.", "If you are in the EEA or the UK, you may also complain to your local data protection authority. Wherever you live, we will not treat you differently for using your privacy rights." ] }, { "heading": "7. Security", "paragraphs": [ "We use encrypted connections, hash passwords and limit access to personal data to what is needed to run GPUFlow. No system is perfectly secure, so please use a strong, unique password." ] }, { "heading": "8. International transfers", "paragraphs": [ "GPUFlow is run from the United States, and your data is processed there and by our service providers where they operate. When you rent a GPU, your requests go to the provider's computer, which may be in another country." ] }, { "heading": "9. Children", "paragraphs": [ "GPUFlow is not for anyone under 18, and we do not knowingly collect data from children. If you believe a child has an account, tell us and we will delete it." ] }, { "heading": "10. Changes", "paragraphs": [ "If we change this policy in a way that matters, we will tell you by email or on the site before the change applies." ] } ] }, "refunds": { "title": "Refund Policy", "intro": "This policy explains when you get money or credits back on GPUFlow. It is part of our Terms of Service.", "sections": [ { "heading": "1. Unused rental time comes back automatically", "paragraphs": [ "When you start a rental, the price of the hours you booked is held from your credits. Use is billed to the second, with a one-minute minimum. When the rental ends, whether you end it early or the time runs out, everything you did not use returns to your credits right away.", "If the provider's computer stops answering for 10 minutes, the rental ends by itself and you pay only up to the moment it went offline." ] }, { "heading": "2. A rental that did not work", "paragraphs": [ "If a rental did not work as described, click Report a problem next to it on your dashboard, or open a support ticket, and tell us what happened. If we agree the time could not be used, we refund that time to your credits." ] }, { "heading": "3. Refunds to your card", "paragraphs": [ "Credits you have bought are not exchanged back into money, except in these cases: you were charged twice or by mistake, a top-up was charged but the credits never arrived, or the law where you live requires a refund. In those cases, contact us within 60 days of the charge and we refund the card you paid with. Your bank may take a few days to show it." ] }, { "heading": "4. Card disputes", "paragraphs": [ "Please contact us before disputing a charge with your bank. It is almost always faster. If you open a dispute, the disputed amount is taken back from your credits and your account is suspended until the dispute is settled." ] }, { "heading": "5. Providers", "paragraphs": [ "The $2.50 cash-out fee is not refunded. If a cash-out fails, the full amount returns to your balance. Earnings taken back because of a card dispute are returned if the dispute is settled in our favor." ] } ] } }